Share your Gmail inbox to team-manage customer requests: Hiver
Hiver is a web app / Chrome extension which allows you to share your Gmail inbox with your other team members for customer support and sales purposes, facilitating the tracking, assigning and follow-ups of client email requests.
Key features include snoozing emails, send later option, creating boilerplate responses which can be recalled and utilized anytime, tags and labels, email notes and reports.
Free to use for teams of up to 3 people.
Pricing: http://hiverhq.com/pricing
My comment: Very useful and cost-effective tool for companies and organizations needing to manage a substantial volume of customer requests and wanting to optimize its management across multiple team members.
Try it out now: http://hiverhq.com/
Chrome extension: https://chrome.google.com/webstore/detail/shared-gmail-labels-share/fcinnggknmdfkilogcndkgpojpfojeem